Thursday, June 01, 2006

8:29:18 PM   Oh and the general rule of thumb I've come up with and I share with my customers regularly.  If you reach an Indian call center, try to get help.  If it is not going extremely well within about 2 minutes, thank them for their time and hang up and call back.  From call to call you will likely get routed to different support office and hopefully the next office you speak with will have someone who speaks American English.   This works extra well with Comcast.

8:24:19 PM   Rogers has outsourced Workbench.  A very interesting experiment. Be sure to wander through the comments.  It is heating up a bit.  I find it just like outsourced tech support, it is less than the usual tech support.  If you pay less in India, you get less support.  You get what you pay for.  The savings is going in someone's pocket and it ain't the customer.